DBEA55AED16C0C92252A6554BC1553B2 Clicky DBEA55AED16C0C92252A6554BC1553B2 Clicky
September 4, 2026
Southwest

image: Boeing

Every US airline on-time statistic you’ve ever read — DOT’s monthly reports, Cirium’s rankings, the “Platinum Award” language Delta has used for years — is built on the same industry-standard grace period: a flight counts as on-time if it departs within 15 minutes of its scheduled time. That threshold isn’t a law of physics. It’s a negotiated buffer, decades old, that airlines have had decades to build their published schedules around.

We built a stricter measure. A flight is on time if it departs at or before the time the airline actually sold it — no grace period, because the airline didn’t offer the passenger one when it sold the ticket. By that standard, Southwest’s on-time performance hasn’t just softened this year. It’s fallen off a cliff.


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