Premium #170 – The Ups and Downs of the A350XWB
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The power of social media
Social media is much more powerful than many people realize. That smart phone in the customer’s hands is the equivalent of a nuclear weapon. Woe the employee who is captured on video “losing it”. It’s not just the brand that…
Premium #169 – The US Airline Industry
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An iPad Update Results in 74 Delayed Flights at American
American Airlines was forced to ground flights for a period earlier this week when their Electronic Flight Bag (EFB) on which pilots carry instrument approach charts, navigational data, and other aircraft information, including manuals, using an Apple iPad, rather than…
Premium #168 – Ten Years Since First Flight: Is the A380 a Success?
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Can a passenger hack an aircraft?
This issue is now getting a lot of attention. United just banned a passenger who is an IT cyber security expert, because the airline believes him to be a threat to their aircraft systems. We are not sure this…