DBEA55AED16C0C92252A6554BC1553B2 Clicky DBEA55AED16C0C92252A6554BC1553B2 Clicky
May 29, 2024
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Social media is much more powerful than many people realize.  That smart phone in the customer’s hands is the equivalent of a nuclear weapon.

Woe the employee who is captured on video “losing  it”.  It’s not just the brand that gets damaged.  It might be tough to get another job once you have been immortalized cracking under pressure.  And travelers can exert huge amounts of pressure.  Especially when there hundreds of them and you’re the sole agent trying to placate and fix a problem you didn’t create.  Pity the customer facing agent.

Here are some recent examples of what agents face.

This one is outrageous.

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