Social media is much more powerful than many people realize. That smart phone in the customer’s hands is the equivalent of a nuclear weapon. Woe the employee who is captured on video “losing it”. It’s not just the brand that…
The disappearance, and likely crash, of AirAsia 8301 from Surabaya to Singapore has been well documented in the media, and we will not speculate on what happened to the aircraft. Those who lost loved ones want to know what happened…
We updated our un-scientific survey, asking respondents how much they value in-flight access to the Internet. Click the link to see how we ask about this. Please feel free to participate if you’re interested. Clearly results vary by many factors…
It is quite common to see airlines deploying EFBs. These devices need no introduction. There are a number of airlines that are even deploying tablets in the cabin, e-Enabling cabin crews. But at Icelandair they are doing some really special…
Southwest Airlines offered a 50% fare sales this weekend celebrating being the first airline to reach 3 million likes on Facebook, but that promotion backfired when a software glitch caused customers to be billed multiple times – sometimes more than…
Here’s the latest infographic from Eezeer.com listing the latest in Twitter data and the airline industry. According to data mining guru Robert Vinet at Eezeer.com, Delta lost its top spot to Air Asia and Southwest. Air Asia jumped because of…