ARCHIVES

The power of social media

Social media is much more powerful than many people realize.  That smart phone in the customer's hands is the equivalent of a nuclear weapon. Woe the employee who is captured on video "losing  it".  It's not just the brand that gets damaged.  It might be tough to get...

Tony Fernandes’ Leadership in Air Asia Disaster Situation

The disappearance, and likely crash, of AirAsia 8301 from Surabaya to Singapore has been well documented in the media, and we will not speculate on what happened to the aircraft.  Those who lost loved ones want to know what happened as quickly as possible, and the...

Passenger Demand for In-Flight Internet Access

We updated our un-scientific survey, asking respondents how much they value in-flight access to the Internet.  Click the link to see how we ask about this.  Please feel free to participate if you're interested. Clearly results vary by many factors - like flight length...

Icelandair on Connectivity, e-Enablement, EFB and CRM

It is quite common to see airlines deploying EFBs.  These devices need no introduction.  There are a number of airlines that are even deploying tablets in the cabin, e-Enabling cabin crews.  But at Icelandair they are doing some really special things.  Because off...