DBEA55AED16C0C92252A6554BC1553B2 Clicky DBEA55AED16C0C92252A6554BC1553B2 Clicky
February 27, 2024
Care to share?

Dr. Björn Becker is Senior Director, Product Management, Ground and Digital Services for Lufthansa.  His responsibilities range from the design of new lounges to implementing new programs to enhance customer services using technologies.  In this interview, we discuss Lufthansa Group’s strategies to leverage technologies to improve customer service.

+ posts

1 thought on “Interview with Dr. Björn Becker – Lufthansa Group

  1. I have been fruitlessly struggling to receive a response from Lufthansa after a terrible journey, half of which was cancelled. I have repeatedly contacted customer services and have received absolutely no response, not even an acknowledgement. It is all very well saying grand things when in control, but how about responding to serious customer issues with striaghtforward honesty and promptness?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.