Cabin automation is a rapidly growing area within the airline industry. Airlines seem bent on deploying automation wherever they can. Cabin automation benefits from using the same thinking as EFBs – tablet computers. The benefits of moving into cabin automation are straightforward for an airline.
But it is also of great value to passengers because it allows a flight attendant to have customer information at their fingertips. This means empowering a flight attendant to perform CRM actions on the fly. The greatest benefits come from aircraft with connectivity of course, as information flows off the aircraft and a resolution can come back to the passenger – ideally within minutes.
Take AirInsight for a Test Flight
7 days full access — premium analysis and the complete data model library — for $1. No commitment.
Start My Test Flight →As anyone who has used Twitter to communicate with an airline can attest, airlines are rapidly become adept at using technologies to improve their customer interactions. Cabin automation is a logical next step in this process and, hopefully, will be adopted forthwith. We might not ever see a global airline seat standard, but airlines can empower their people to make a journey as comfortable and pleasant as possible.
Here is Allegiant Systems head of Marketing describing their firm’s cabin automation solution.
Views: 24
About The Author
Take AirInsight for a Test Flight
7 days full access — premium analysis and the complete data model library — for $1. No commitment.
Start My Test Flight →
