American Airlines announced that it is planning customer tours of the 737 MAX and pilot calls to boost confidence in the aircraft. American is planning to reintroduce the MAX into passenger service in late December, with flights between LGA and MIA starting December 29th through January 4th, pending the re-certification of the aircraft by the FAA.
While the statement from the FAA states that the agency “continues to follow of thorough process, not a prescribed timeline, for returning the aircraft to service,” American is confident that the recertification is in its final phase. David Seymour, American’s COO, told employees “we are seeing the finish line approach us and I think it’s a real finish line.”
American will offer some customers a chance after Thanksgiving to tour the aircraft in person at airports, including Dallas-Ft. Worth, New York Laguardia, and Miami, with the participation of pilots and mechanics to answer questions related to the safety of the MAX.