The news this weekend was that American Airlines Flight Attendants are concerned about flying on the 737 MAX following Dennis Muilenburg’s testimony before Congress, as are two others. When airline professionals publicly express concern regarding the safety of an aircraft, it can impact passenger confidence.  This could be an early warning sign that passengers might avoid the MAX perhaps in higher numbers and for a longer period than experiences with other aircraft, such as the DC-10.

Their letter to the Boeing CEO after his Congressional Testimony failed to ease their concerns isn’t a glowing vote of confidence for Muilenburg nor Boeing’s transparency and communications about the MAX. 

Airlines are already concerned, with United, and Southwest informing passengers who are squeamish about flying on the MAX that they will be able to change their flights to other aircraft.  American has not as yet set anything firm than its normal policies, arrogantly indicating that “their MAX are safer” because they have AA pilots on board.  Clearly, the airlines, who understand their customers well, are also concerned about attitudes towards the MAX and keeping passengers who fear flying on that aircraft within their system.  Southwest today, who have identical safety cards for the 737-800 and MAX 8, are making announcements that the flight passengers are on is not a MAX to alleviate passenger concerns.

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