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Delays and flight ops

Back in 2013, at the US Airways media day, we heard Rob Isom explain some fascinating issues about flight ops. It was a truly educational experience in how to get an airline to focus on the crucial issue of schedule.  Maintain the schedule and when that is...

Cancellation fees

Airlines have embraced ancillary fees as a way to make up for low fares. One of those fees was the "Reservation Cancellation/Change Fee".  Air travel is an activity that comes with many disruptive factors, as anyone can testify.  The US airlines embraced a series of...

Employees and Enplanements – The US Experience

People like to make jokes about air travel in the US. It the staple of every dinner party and also great value for any stand-up comic. Is service really that bad? After all, Americans are paying relatively low fares and they get to travel across a really big piece of...

What consolidation has wrought

US airlines have announced record profits - load factors are at all time highs.  Fares are higher than you would think necessary with fuel prices down considerably.  Consolidation has been excellent news for the US airline industry. But what has this meant for the air...